Delivery, warranty and returns information
- Standard delivery time is 3 - 7 working days from placing the order.
- Delivery time may change in the unlikely event of shipment being damaged or lost in transit.
- Any shipping-related damages should be reported within 24 hours of receiving the product. Send an email with a detailed description and clear pictures of damage to info@ecofireplace.ie
- If you are not happy with your item, you can return it for a full refund within 30 days of purchase, we will refund the cost of returns.
- Goods must be returned in saleable condition, undamaged and in the original packaging.
- Refund will be issued for goods and cost of postage once we receive the item and confirm it is in an acceptable condition
- Return address is: 28 Hazel Court, Ballinrobe, Co. Mayo
- Goods must be returned in saleable condition, undamaged and in the original packaging.
- Refund will be issued once we receive the item and confirm it is in an acceptable condition.
- We provide a 2-year warranty on our products, starting from the day the item is received.
- If within this timeframe your item develops a fault and your claim is determined to be valid by the seller, the item will be repaired or replaced.
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Only the original plug is used to connect the fireplace to the socket, or you can use a UK adapter if you have a 2 pin plug. Cutting off the original plug will void the warranty.
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It is the customer's responsibility to check and report any material damage associated with transport within 24 hours of receipt of the shipment. After a period of 24 hours, a claim for damage to the contents of the parcel in transit will not be accepted.
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Each first delivery is free, if the customer changes his mind and wants to return the fireplace, he will send it back at his own expense.
- Forward your complaints, providing pictures if possible, to info@ecofireplace.ie.